About WhiteCrow
We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.
About our client
Our Client operates in the Financial Services Industry, with its headquarters rooted strongly in Singapore. It has its branches spread to more than 15 countries, providing employment to more than 25,000 people all over the world. They fall in the Forbes Global 2000 (2022). Their core business is to offer financial services to its clients, ranging from Investment Banking to Corporate as well as Personal Banking Services.. They are also well known for their Residential Home Loan Business.
As a Technical Delivery Manager (L3 Production Support) - VP2, you will be responsible for:
- Acting as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.
- Providing comprehensive support to internal customers; achieve resolution to outstanding problems or issues.
- Managing 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.
- Designing appropriate metrics for reporting on key performance and quality indicators.
- Testing, maintaining and recommending software improvements to ensure strong functionality and optimization.
- Working with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
- Working with business stakeholders to manage and prioritizing the overall book of work in terms of problem remediation.
- Contributing to improvement initiatives relating to methods, tools, people,architecture, project management and governance.
What you already have...
- Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous.
- At least 6 years experience in relevant Banking applications / Information Technology.
- Proficient in IBM AS400 platform, RPG, COBOL, CL programming.
- Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE.
- Well-versed in service management or production support's process flow and cycle.
- Experience leading a small team and providing guidance to junior developers.
- Knowledge of Silverlake's banking software suite is an added advantage.
