We are seeking highly motivated and well-qualified candidates to join our internship program under the Knowledge Base and Technical Documentation Department.
Main Responsibilities:
- Write technical documentation such as User Manuals, Training Materials, Release Notes, Product Sheets, FAQs and Lab Exercises.
- Develop content in alternative media forms such as Video Tutorials and interactive software simulations to complement existing documentation.
- Update existing documentation to support enhancements and bug fixes in new version updates.
- Create articles in the knowledge base to enhance product knowledge.
- Edit, review and proofread documentation before publication or insertion into the knowledge base.
- Assist in compiling and organizing requirements and answers in Requests for Information (RFI).
- Organize content in a way that is optimized for search and easy to navigate.
Requirements/ Expectations:
- Candidate must possess at least a Bachelor's Degree in Computer Science/Journalism/English Language/Mass Communication/Publishing or equivalent.
- Excellent communication skills in English both written and spoken.
- Strong attention to detail and organizational skills.
- Passion for writing and creating documentation that helps people understand complex features.
- Ability to comprehend technical terms/features and explain it in words in a way that is easy to understand.
- Ability to quickly learn and understand processes and features of software/apps/websites.
- Flexible in adapting their style of writing to suit the purpose of each document.
- Methodical approach to documentation and care of document layout (i.e. indentation, list format, alignment, etc.).
- Knowledge of MS Excel, MS Word and MS PowerPoint.
- Experience in creating/editing videos will be an added advantage.
- Duration of internship: At least 6 months.
- 1 Internship position(s) available.
*Interested applicants are invited to apply online or to [Confidential Information].
