Technical Engineer – Systems (Melaka)

Responsibilities

• Schedules with customers on preventive maintenance activities.
• Performs onsite comprehensive preventive maintenance.
• Generates comprehensive preventive maintenance reports.
• Uploads preventive maintenance reports to Field Service Management System.
• Updates tickets in a timely manner in Field Service Management System.
• Provides technical assistance to Level 1 Engineers.
• Provides onsite or offsite support to customers.
• Prepares incident reports if required.
• Prepares problem management reports, if required.
• Handles small scale projects independently and assists in large scale project deployment.
• Assists in project deployment and ensures deployment is according to timeline.
• Provides input to develop documents for projects.
• Captures and updates project implementation technical issues for lessons learned.
• Conducts project testing and commissioning with customers.
• Updates installation tickets in a timely manner in Field Service Management System.
• Updates Timesheet to reporting manager.

Requirements

• Diploma / Degree in Information Technology or equivalent.
• Minimum 2 to 4 years relevant working experience required.
• Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery.
• Ability to work independently and within a team.
• Knowledge of UNIX (Solaris/AIX/LINUX/Windows) operating systems, Solaris Cluster, OVM for SPARC, OVM for x86, Solaris Zones, and back-office products.
• Knowledge of DNS, DHCP, NTP, SysLog, administration, configuration, troubleshooting & implementation.
• Ability to configure and design infrastructure solutions based on VMware / Microsoft / Storage solutions.
• Good knowledge in IT troubleshooting and root cause analysis.
• Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
• Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
• Good working knowledge of networking, eg. TCP/IP and routing.
• Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) is an added advantage.
• Technical skills requirements in any of the following areas :
• MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc
• VMware vSphere, vCenter, SRM, HA
• HP or IBM Servers, Blade Servers, Storages
• Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.
• Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL.