Become main technical contact person with certificate holder(s); accreditation body(ies) and scheme owner(s) of relevant scheme(s);
Coordinating with Local Office (for scheme(s) acting as ICC) for all related services;
Support Technical Administrator and Certification Executive in coordination of audit activities with certificate holder(s);
Liaise with internal and external party (e.g. other divisions, branches, local office, ICC, SSC and accreditation body) for coordination of certification activities;
Lead technical communication with Certificate Holder(s), Accreditation Body(s), Scheme Owner(s);
Representing BVC for any discussion, meeting and conference with Accreditation Body(s), Scheme Owner(s);
Review and approve draft certificate for issuance (after making positive certification recommendation);
Guide Certification Executive on decision or recommendation for certificate suspension, lift-up and withdrawal of certificate holder(s) to scheme owner(s);
Monitoring status of submission of monthly report to Local Office(s), Accreditation Body(s) and Scheme owner(s) as required;
Monitoring and update client information in scheme owner(s)/accreditation body(s) IT platform (e.g. Palm Trace, MSPO Trace, ASI Portal, etc.);
Follow-up on information in BVC integrated IT system platform (e.g. CMX, SIEBEL, ACTIS, SharePoint);
Review and approve Peer Reviewer(s) to perform report review when required;
Monitoring cost efficiency and quality of services rendered by third-party/subcontractors (e.g. Peer Reviewer, auditor, Technical expert, MPOCC, RSPO, ASI, DSM, etc.)
Certification Activities
Evaluate, review and approve application/sales package submission by Sales Personnel (including from Local Office);
Evaluate and review audit package submission by Lead Auditor(s);
Performing Technical Review on audit package submitted by Lead Auditor(s);
Provide recommendation(s) for Certification Decision to Certification Manager;
Review, approve and maintain personnel involved in certification process (e.g. Schedulers, Business Development, Technical Reviewer, Witness Auditors, etc.) including Local Office(s);
Assigning Technical Reviewer to review audit report(s);
Supports Technical Reviewer in reviewing the reports;
Provide calibration training/updates to auditor(s);
Perform audit (RSPO P&C & SCCS, MSPO OPMC & SCCS, ISCC, social verification assessment, other related schemes)
Accreditation Activities
Maintaining certificate holders information, contact, application and contracting documents, audit packs and other related certification documents;
Follow-up on non-conformities records and timeline and follow up with Lead Auditor(s); Local Office and responsible auditor(s);
Coordinating and performing internal audit, management review, impartiality meeting and other related accreditation activity(ies);
Update relevant management system procedures (including audit pack, checklist, etc.), distribution to auditors and training on changes;
Updating and maintaining relevant certification information on BVC websites;
Tracking reviewed report(s); contract(s) and rejection for affiliate/local office and issuing invoice for Local Office
Job Requirements
Possess a bachelor's degree in related disciplines (such as business administration, agriculture, forestry, environmental science or social sciences) from recognized academic institutions.
Proficiency in written and spoken of Bahasa Malaysia and English.
At least 3 years of relevant working experience in auditing, technical areas or areas of work relevant to certification.
Experience in a certification body would be added advantage.
Able to work independently and with less supervision.
Good with current IT applications for writing, reporting and communication (i.e.: MS Office, ZOOM/MS Teams, emails, website usage, etc.)
Good communication skills.
Training relevant to maintenance of auditing schemes qualifications.
Relevant training to strengthen and expanding team's capability, to add qualification for each LA.
