Technical Onboarding Consultant (ERP)

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you:

You will be a motivated IT professional with 2-4 years of ERP implementation experience who understands how to balance technical delivery with excellent customer service. You'll focus on ensuring clients have smooth onboarding experiences while working collaboratively with our global Professional Services team.

This role offers excellent growth opportunities to expand your technical expertise across multiple business systems while building strong client relationships in a supportive team environment.

Key Responsibilities:

Client Onboarding Management: Conduct ERP system configuration calls, guide clients through setup processes, and ensure smooth go-live experiences

Technical Implementation: Execute data migrations, configure chart of accounts, and set up multi-entity financial structures

Project Coordination: Manage 3-5 concurrent client implementations while maintaining quality standards and timeline adherence

Process Documentation: Create and maintain technical documentation, troubleshooting guides, and implementation checklists

Cross-team Collaboration: Work closely with Technical Consultants, Account Managers, and Support teams to deliver comprehensive client solutions

Issue Resolution: Diagnose and resolve technical challenges during implementation phases, escalating complex issues appropriately

Client Communication: Lead technical discussions with business stakeholders, translating system capabilities into business benefits

Continuous Improvement: Identify opportunities to streamline processes and contribute to methodology enhancements
Essential Skills and Experience:
Technical Foundation (Required)

ERP Implementation Experience: 2-4 years hands-on experience with ERP implementations (SAP, Oracle, Microsoft Dynamics, NetSuite, or similar platforms)

Database Skills: Solid SQL Server experience including data queries, basic performance optimization, and data validation

Integration Knowledge: Understanding of APIs, web services, and system connectivity

Windows Environment: Working knowledge of PowerShell scripting and Active Directory management

Data Management: Experience with data migration projects and Excel-based data manipulation
Project Implementation Skills (Required)

Implementation Methodology: Experience following structured implementation processes and project timelines

Testing & Validation: Experience with system testing, data validation, and user acceptance processes

Documentation Skills: Ability to create technical documentation and follow implementation checklists
Client & Communication Skills (Required)

Customer Service Orientation: Demonstrated commitment to positive client experiences during technical implementations

Technical Communication: Strong ability to explain technical concepts to non-technical business users

Virtual Collaboration: Comfortable leading calls, screen-sharing sessions, and remote troubleshooting

Problem-Solving Approach: Methodical approach to identifying issues and developing practical solutions

What are we all about

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you

Let's make a difference together.

Love Work. Love Life. Be You.