Technical Operations Engineer

About Us:

A leading global technology group, renowned for its extensive ecosystem of digital services and platforms. With a strong presence in cloud computing, mobile gaming, social media, and enterprise solutions, the organization supports millions of users and businesses worldwide. It emphasizes innovation, scalability, and security, making it a key player in driving digital transformation across various industries.

Key Responsibilities:

Provide technical support and communication to customers subscribing to CDN and/or Security solutions

Monitor the system alerts, security events and/or performance issues from various engerprise products.

Perform basic configuration changes, troubleshooting, and initial incidence assessments before escalating to a backend support team according to pre-established procedures and runbook

Support onboarding of applications and domains onto CDN and/or Security systems.

Analyze HTTP/HTTPS traffic logs to identify suspicious or malicious behavior.

Maintain operational documentation, incident records, and shift handover notes.

Participate in shift rotation / on-call support when required.

Job Requirements:

Diploma or Bachelor's degree in Cybersecurity, IT, Computer Science, or related field.

12 years of experience in security operations, network operations, or technical support.

Good to have Basic understanding of:

o Web protocols: HTTP/HTTPS, cookies, headers

o DNS and SSL/TLS

o Web security fundamentals (OWASP Top 10)

Willingness to learn and follow incident response processes.

Excellent communication skills in English & Mandarin (written and verbal).