Technical Operations Engineer

Overview

We're looking for a midsenior TechOps Engineer to support and operate our production systems, applications, internal tools, and operational environments. This role covers deep application troubleshooting, internal IT/ops tasks, performance optimisation, environment management, monitoring, patching, and ensuring reliable day-to-day operations across the company.

You'll work closely with engineering, cloud/infra, product, and support teams to keep our platforms stable, secure, and performant.

Key Responsibilities

Application & Platform Support

- Troubleshoot production issues, API errors, backend failures, and integration problems.

- Perform log analysis, tracing, diagnostics, and root-cause investigations.

- Support deployments, configuration updates, and release validations.

- Monitor system health, respond to alerts, and manage incidents with proper escalation.

- Maintain strong documentation for runbooks, SOPs, and operational guides.

TechOps & Infrastructure Operations

- Manage internal IT tools, email, user access, and endpoint support where needed.

- Handle onboarding/offboarding processes, device provisioning, and IT hygiene.

- Coordinate with cloud/infra/security teams for patching, resource utilisation, and security updates.

- Maintain monitoring dashboards and participate in on-call rotations.

- Ensure systems follow operational best practices, including backups, patching, and security updates.

Database & Performance Operations

- Run routine operational tasks such as backups, restores, maintenance jobs and housekeeping.

- Optimise slow queries, analyse execution plans, and identify performance bottlenecks.

- Apply patches, updates, and configuration optimisations following internal standards.

- Support schema changes, migrations, and environment preparations.

- Proactively monitor database health, performance metrics, and anomalies.

Requirements (MidSenior Level)

Technical Skills

- Strong SQL knowledge (query optimisation, indexing strategies, execution plan analysis).

- Solid experience troubleshooting backend applications, logs, APIs, and services.

- Comfortable with Linux environments, scripting, system monitoring, and debugging.

- Exposure to environment stabilization.

Experience

- 48 years in TechOps, DBA, Application Support, Platform Operations, or relevant engineering roles.

- Hands-on experience supporting production systems and distributed services.

- Strong understanding of incident response, change control, and operational best practices.

Soft Skills

- Calm under pressure with a structured approach to troubleshooting.

- Clear communication skills with technical and non-technical stakeholders.

- Strong ownership mindset with good documentation habits.

- Ability to prioritise issues and work across multiple teams.

Nice-to-Have

- Experience in fintech or payment systems.

- Familiarity with DevOps tooling (Git, Jenkins, Docker, Kubernetes).

- Familiar with cloud or on-prem operations (AWS, Azure, GCP, VMware, or equivalent).

- Experience with monitoring tools (Grafana, Kibana, Prometheus, Elastic, Cloud dashboards).

- Knowledge of automation tools or scripting for operational tasks.

- Basic understanding of networking, security principles, and IAM.

What You'll Gain

- Exposure to high-availability, production-grade systems in a fast-moving environment.

- Opportunities to grow into SRE, DevSecOps, Platform Engineering, or System Architecture.

- Hands-on involvement across application, infrastructure, and performance layers.