Technical Project Manager

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Role Overview

We are seeking a seasoned Project Manager to lead and govern Application Managed Services (AMS) engagements. The role will be responsible for end-to-end program delivery, client relationship management, service excellence, and continuous improvement across the engagement.

Key Responsibilities

Program Governance & Delivery

• Own and manage large-scale AMS programs (L1/L2/L3 support, enhancements, upgrades).
• Define and implement governance models, including SLAs, KPIs, and reporting frameworks.
• Ensure adherence to ITIL processes (Incident, Problem, Change, Release management).
• Drive service delivery excellence across global delivery teams.

Client & Stakeholder Management

• Act as the primary point of contact for senior client stakeholders.
• Build strong relationships and ensure high customer satisfaction (CSAT).
• Lead service reviews, steering committees, and executive reporting.
• Identify opportunities for account growth and upsell/cross-sell.

Delivery Management

• Oversee day-to-day AMS operations, ensuring SLA compliance.
• Manage resource planning, utilization, and capacity.
• Handle escalations and ensure timely resolution of critical issues.

Team Leadership

• Lead cross-functional teams (developers, support engineers, architects).
• Mentor delivery leads and ensure high team engagement.
• Establish a culture of accountability and innovation.

Risk & Compliance

• Identify and mitigate program risks and dependencies.
• Ensure compliance with security, audit, and regulatory requirements.
• Drive audit readiness and documentation.

Required Skills & Experience

Core Skills

• Strong program/project management skills (Agile/Waterfall/Hybrid).
• Strong experience in Application Managed Services (AMS) delivery.
• Good to have knowledge of OpenText ECM platforms.
• Proven expertise in ITIL-based service management.

Leadership & Business Skills

• Excellent stakeholder and executive communication skills.
• Strong financial acumen (budgeting, forecasting, P&L).
• Experience managing global delivery teams.
• Ability to drive digital transformation and automation initiatives.