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Technical Project Operations Analyst , Merchant Operations- ShopeePay

Shopee
1-3 Years
Malaysia
  • Posted an hour ago
  • Be among the first 10 applicants

Job Description

Job Description:

  • Act as the main point of contact for merchant related matters, promptly and efficiently addressing inquiries, concerns, and technical issues.
  • Provide assistance in resolving issues for merchants, covering tasks such as onboarding, setting up staff accounts, and ensuring all merchant information is accurate and complies with the regulatory requirements.
  • Initiation by identifying essential features and requirements for better merchant experience.
  • Optimizing workflow by spotting and improving weak points and streamline workflow to elevate overall operational efficiency.
  • Effectively liaise with related stakeholders such as Business development, Marketing, Product Management, Customer service, Compliance to ensure best merchant satisfaction.
  • Prepare necessary reporting by collecting, analyzing, and summarizing data trends.
  • Collaborate with Risk Management and Compliance to maintain and enhance KYM guideline to mitigate risks.
  • Conduct merchant periodic risk assessments to ensure regulatory compliance.

Requirements:

  • Bachelor's or Master's degree in Engineering, Business, or any related field
  • 1 - 3 years of working experience in related fields
  • Fluent in Thai and English
  • Proficient in working with numbers and data organization, especially with MS Excel or Google sheet
  • Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment
  • Strong logical thinking and problem-solving skills with initiatives
  • Can-do attitude, eager to learn, detail oriented, good interpersonal skill, and team player
  • Able to solve complex problems through data analysis. (SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.)

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Business
Employment Type:
Full time

About Company

Job ID: 153890715

Last Updated: 08-09-2026 02:34:37 AM
Homejobs in MalaysiaTechnical Project Operations Analyst , Merchant Operations- ShopeePay

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