Technical Sales & Service Executive

Position Overview

This position is a dual role combining Technical Sales and Service Engineering, specializing in Environmental Testing Instruments and Dispenser systems.

The role is responsible for supporting existing customers mainly in Penang, providing end-to-end support from equipment proposal to post-installation service.

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Job Responsibilities

① Technical Sales Activities

Promote and propose equipment and instruments to existing local and Japanese customers in Penang

Identify customer requirements and propose optimal products and solutions

Prepare quotations, follow up on negotiations, and handle order processing

Maintain and strengthen relationships with existing customers

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Technical Service & Support

Installation, commissioning, and start-up of equipment at customer sites

Troubleshooting, basic repair, and maintenance support

Provide after-sales service and technical support

Technical coordination with overseas manufacturers (Japan, Thailand, China, etc.)

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③ Internal & External Coordination

Respond to customer inquiries

Coordinate with internal teams and overseas branches

Conduct product presentations and technical training when required

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④ Training & Business Travel

Domestic travel within Malaysia (East Malaysia, Johor, etc.)

Overseas training with manufacturers in Japan, Thailand, China, etc. (approximately 1 week per session)

Additional Notes

Initially, the focus will be on existing customers. New customer acquisition will be required gradually after gaining experience.

The annual sales target is approximately RM 2 million or more. This can be achieved through either a few key accounts or multiple smaller accounts.

Main customer industries:

o Electronics & Electrical (Smartphones, PCs, Home Appliances, PCBs, Electronic Components)

o Semiconductor & Assembly (Semiconductor Packaging, SMT, Power Devices)

o Automotive (especially automotive electronics such as ECUs, sensors, battery control systems, and ADAS-related components)

MUST TO HAVE:

-Experience in technical sales or service of industrial equipment, measuring instruments, or testing systems

-Experience in equipment installation, maintenance, and troubleshooting