Manage & process spare part purchase requests and warranty claims submitted by engineers.
Collaborate with the Procurement team to ensure timely shipment arrivals, and ensure that all purchased, and warranty claim parts are dispatched to tower upon arrival.
Inform relevant service admin team members and engineers of the arrival of spare parts.
Order Processing
Process customer orders and enter Sales Orders into SAP for spare parts and services, ensuring accuracy in relation to the Purchase Order (PO).
Manage and update Service Contract details in SAP and maintain accurate information in the Customer Equipment Card (CEC) system.
Coordinate product deliveries by liaising with the Supply Chain department to arrange logistics as required by customers, engineers, or the sales team.
Compliance Management
Ensure departmental adherence to ISO and GDPMD standards. Manage customer inquiries and reply within a specific time frame.
Manage inventory accuracy for spare parts and service tools according to the Master List Data.
Update service calls (closed calls) based on engineers submitted reports and make necessary stock adjustments in SAP if any.
Maintain, follow-up with engineer and update training records to ensure compliance with departmental ISO quality objectives.
Reporting
Prepare and submit monthly reports, including the PPM service call report, inventory aging report, overdue service call report, ISO quality objective report, and AbbVie monthly report.
Extract monthly PPM calls from SAP. Create service call in SAP and send the extracted file to Team Leaders (both entities) for job assignment and planning accordingly.
Requirements
Diploma or higher qualification.
2-5 years of relevant administrative experience. Experience in this field will be an added advantage.
Communication and Problem-Solving:
Good verbal and written communication skills.
Demonstrated problem-solving skills with the ability to adapt to new challenges.
Quick learner with the capacity to understand and apply new concepts and processes efficiently.
Proficient in advanced administrative tools and software. SAP or CRM knowledge will be an added advantage.
Ability to prepare, analyze data effectively and generate comprehensive reports.
