Job Summary
We are looking for a Service Engineer Lead based in Kuala Lumpur, Malaysia, to lead service engineering delivery. The role combines project coordination, customer engagement, service operations, and local team development.
Key Responsibilities
- Lead live-site service operations, including on-call rotations, incident response, IcM coordination, issue mitigation, and post-incident follow-up.
- Plan and coordinate project delivery across engineering, operations, and global teams, managing schedules, risks, dependencies, resources, and status reporting.
- Serve as a key customer contact, clarify requirements, communicate progress and risks, and coordinate issue resolution.
- Coordinate release, security, and quality assurance activities, including deployment validation, rollback readiness, vulnerability remediation, testing, and automation.
- Establish and continuously improve delivery processes, documentation, communication mechanisms, and quality standards.
- Support recruitment, onboarding, work allocation, handovers, offboarding, and day-to-day team administration.
Required Skills and Qualifications
- 3+ years of experience in technical service delivery, engineering operations, or project coordination.
- Proven experience building teams from the ground up and driving project execution from 0 to 1.
- Experience managing project plans, schedules, risks, dependencies, status reports, actions, and issues across multiple workstreams.
- Experience leading customer communication and coordinating delivery across local and global teams in different time zones.
- Bachelor's degree or above.
Preferred Qualifications
- Experience with incident response, release coordination, testing, vulnerability remediation, or production service operations.
- Familiarity with Microsoft Azure, Azure DevOps, Docker, Kubernetes, and Python programming or scripting.
- Ability to communicate in Mandarin Chinese.
- Experience using AI-powered tools such as GitHub Copilot or ChatGPT to improve productivity and operational efficiency.
