Technical Solution Engineer (SSEA)

About the job

To be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.

Job Responsibilities

• Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.

• Work closely with cross-functional teams to coordinate problem resolution.

• Manage the status of resolution for all support cases, ensuring issues are resolved accuratelyand in a timely manner.

• Evaluate customer needs to suggest upgrades or additional features.

• Record and maintain knowledge collected from each issue in a central location.

• Other duties as required.
   

Job Requirements

• Malaysians only.

• Required language(s): English and Mandarin

• Must be able to work in rotating shifts.

• Diploma or University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.

• Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP).

• Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.

• Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.

• High degree of analytical and problem-solving skills.

• High degree of organization, attention to detail and an ability to multi-task.
   

Additional Information:

• Hybrid mode

• Shift allowance

• Overtime claims

• On The Spot Award

• Long Service Award

• Leave encashment option

• Birthday gift vouchers

• Medical Insurance

• Wellness reimbursement

• Conveniently located within public transport