Overall Responsibility
Responsible for troubleshooting network problems for the software development team
for their released software.
Key areas of responsibility
Works directly with customers to resolve hardware, software, licensing issues.
Assists customers with reported product failure, taking actions to resolve issues.
Investigates and tests customer problems in a lab environment with hardware and
software.
Stays current on networking technologies and new product offerings.
Skills and attributes
Degree / Diploma in Electrical / Electronic Engineering / Computer Science.
Bilingual in English and Chinese (to communicate with Chinese customers).
Strong communication skills (written and verbal).
Knowledge of different network operating system implementations and
installations
Experience requirement
Expertise in troubleshooting networking protocols in WLAN technologies -
- 11, 802.11n, 802.11ac and 802.11ax
Minimum 1-year working experience
Job Type: Full-time
Pay: RM3,500.00 - RM5,000.00 per month
Benefits: - Additional leave
Schedule:
Monday to Friday
Supplemental Pay:
Language:
Chinese (Required)
