Diploma/Degree in Computer Science / Information Technology / Computer Engineering or equivalent.
2+ years of practical experience in IT support demonstrating increasing levels of responsibility and technical expertise in an enterprise environment.
General IT operations experience including but not limited to desktops/ laptops/mobile devices, basic networks, security, printers, endpoint security, imaging, and remote tools.
Self-motivated, possess a can-do attitude and a strong customer support orientation.
Provide technical expertise and support to customers through phone, chat, ticketing system, and in-person.
Provide strong knowledge, troubleshooting and support of WINDOWS 10 & 11 Office 365 especially Outlook and OneDrive.
Strong familiarity with PC components like CPU, Motherboard, RAM, Graphics card storage etc.
Perform PC refresh, general preventative maintenance, install, upgrade, and troubleshoot computer hardware and any other authorised peripheral equipment.
IP phone, multi-function printers and video conference Level 1 support.
Provide technical support in teaching spaces utilizing various software and hardware collaboration platforms like Zoom, MS Teams, Barco, Neat Bar, Crestron, and similar tools.
