On behalf of our client, a leading financial services company, we are seeking a highly motivated and responsible Technical Support Engineer to join the team.
Responsibilities:
- Identifying software solutions.
- Troubleshooting technical issues.
- Diagnosing and identifying bugs.
- Speaking to employees to quickly get to the root of their problem.
- Providing timely and accurate employee feedback.
- Talking employees through a series of actions to resolve a problem.
- Following up with employees to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Review Logs and understand the issue
- Monitoring alerts and Dashboards
Qualifications/Experience:
- BSc in Computer Science or related field.
- Basic understanding of Javascript and Python
- Knowledge in Metatraderplatforms and networking
- Confident with SQL and writing database queries
- Excellent knowledge of software and application design and architecture.
- A technical mindset with great attention to detail.
- Understanding of software quality assurance principles.
- Experience with software development lifecycle (SDLC) processes.
- Experience with service-oriented architecture (SOA).
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Experience in Logs Monitoring tools like Grafana
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication skills
- Understanding of web security standards and best practices.
- CRM knowledge will be a plus
- Experience with Tech Support on L1 and L2 level
- Able to review Logs and understand the issue
- Ability to perform root cause analysis and reports
- Keen to work with dashboards and alerts and how to respond to those on a timely manner
- Able to work under pressure when issues occur
What's offered:
- Permanent role at a fast-growing, multinational company
- Competitive salaries and benefits
- Hybrid work setup
- Supportive and collaborative environment
- Unlimited opportunities for growth and development
