Technical Support Engineer (semiconductor)

Company Overview

A high-tech China-based company established in 2020 that specializes in high-precision 3D optical measurement, surface inspection, and laboratory analysis solutions. 

Based in Shenzhen, the company focuses on industrial-grade 3D vision inspection, particularly for the semiconductor, consumer electronics, and research sectors. 

Role Description

• Responsible for after-sales service and technical support for major clients in Malaysia, providing on-site services;
• Responsible for providing pre-sales and after-sales technical support for company products, as well as providing application guidance to customers, and resolving technical issues that arise during product use;
• Communicate with customers, understand their needs, collect feedback from customers, and promptly follow up and handle it.

Required skills and experiences

• A domestic college degree or above (equivalent to or higher than a Malay degree);
• Proficient in Chinese-Mandarin (must-have), English, and Malay;
• 3+ of relevant work experience in semiconductor or packaging board testing equipment;
• Experience with semiconductor dimension inspection & metrology equipment
• Driver's license (must-have)
• Preferred: Have certain communication and coordination skills, be positive and proactive, and have strong learning abilities.

Benefits:

- Gross Monthly salary: USD 3,100 - USD 4,200

- Working Days: Monday- Friday

- Working Hours: 8:30 AM - 6:00 PM

- Vacation: According to local law.

- Contract and benefits according to local law.

Report to:

Technical Manager based in Shenzhen, China.

Interview process:

Online interview (2-3 rounds).