About the Role
We are seeking a tech-savvy, customer-focused Technical Support Engineer to join our Malaysia team. In this role, you will be the vital link between our innovative dental technology and our clients. You will provide expert support across the entire product lifecyclefrom installation and training to troubleshooting and repairsensuring our customers can deliver the best patient care.
Key Responsibilities
- Customer Support: Provide full-cycle technical support including product demos, on-site installation, user training, troubleshooting, and equipment maintenance.
- Knowledge Sharing: Train clients on new applications and features, and create clear technical documentation and training materials.
- Product Improvement: Record and analyze after-sales data to identify issues and provide feedback to Research and Development, helping drive continuous product enhancement.
- Collaboration: Assist Research and Development with testing new products and materials, and represent the company at exhibitions, competitions, and industry events.
- Market Intelligence: Gather competitor insights from the field and propose product improvements based on customer feedback.
- Repairs: Handle local repair responsibilities, including diagnosing and fixing equipment as needed.
Qualifications
- Background: Dental-related degree (e.g., Dentistry, Dental Technology) or significant dental industry experience is preferred. Basic computer hardware and software knowledge is required.
- Skills: Familiarity with electromechanical equipment and dental products. Strong analytical and problem-solving abilities.
- Communication: Proficient in English and local languages, with the ability to explain technical concepts clearly to diverse audiences.
- Mindset: A proactive learner with a problem-solving attitude. Team-oriented, collaborative, and passionate about technology. Experience level is flexiblewe value potential and drive.
- This role requires willingness and ability to travel frequently across Malaysia for on-site client visits, installations, and industry events.
