Roles and Responsibilities
- Provide escalated technical support, troubleshooting and fault rectification of high-level technical issues related to voice/telephony and network services
- Act as an interface between the Customers and vendors regarding high level technical voice issues
- Administration, maintenance, monitoring and upgrades of the Customers telephony systems.
- Creation, testing and implementation of scripts
- Creation and administration of call workflows
- Participate in projects when assigned.
- Ready to travel within/outside based location. And what are we looking for:
Job Requirements
- Freshers/Interns are welcome to apply for this vacancy.
- Nice to have experience with any SBC, Gateway and favourable with Genesys Cloud, Call Scripting & Call flows
- Good to have Hands-on experience on Voice Gateways, SBC and networking, favorable skills in supporting full UC/CC solution.
- Good to have knowledge on protocols like SIP and cloud technology.
- Good to have hands-on experience on any contact centre application.
- Good to have prior experience supporting a mission critical contact centre environment.
- Good To have Experience with Microsoft Teams or other similar collaboration and meeting applications
