Job Description :
- Provide Level 1 support for technical incidents and service requests
- Troubleshoot hardware, software, and network-related issues
- Perform root cause analysis and implement permanent fixes
- Escalate complex issues to Level 3 or relevant teams when required
- Monitor system performance and ensure SLA compliance
- Maintain accurate documentation of incidents and resolutions
- Support system upgrades, patches, and deployments
- Collaborate with internal teams to improve service quality
Interested applicants can share their updated resume to [Confidential Information]
Only shortlisted candidates will be contacted.
