Technical Support Specialist – Power Reliable Hosting & Web Experiences
We're LOCUS-T, a Malaysia Book of Records holder and one of Malaysia's most established digital marketing agencies, with over 25 years of proven digital marketing experience. As a Google Premier Partner, Meta Business Partner, and TikTok Strategic Platinum Partner, we support performance-driven campaigns across Google, Meta, TikTok, XHS, and other emerging platforms for businesses that demand measurable growth.
As we continue to scale, we're looking for a Technical Support Specialist to deliver reliable hosting services, support website maintenance, and ensure smooth digital experiences for our clients.
What We Offer You:
- Flex Your Day – Start anytime between 7.30am –10am with flexible hours.
- Hybrid Workstyle – Blend office and home working with hybrid options after confirmation.
- Work-from-Anywhere – Up to 2 weeks a year for special occasions or unexpected needs. (with approval)
- Generous Leave – Annual, medical, hospitalization, maternity, paternity, birthday & wedding leave.
- Comprehensive Coverage – Outpatient care from probation and inpatient insurance upon confirmation.
- Attractive Perks – Mobile & internet and parking allowances, plus incentives and performance bonuses.
- Learning & Growth – Access diverse learning opportunities, career development, and Long Service Awards.
- Engagement & Fun – Join a vibrant culture with year-round engagement activities and celebrations.
Your Core Responsibilities:
- Technical Support – Deliver prompt and effective support for shared hosting, VPS, domain management, web and email-related issues.
- Ticket Management – Manage and resolve support tickets related to hosting and website maintenance with clear, timely communication and follow-up.
- Internal Support: Provide support for internal requests from the Website Maintenance, Sales, and SEO teams.
- Email Configuration – Troubleshoot and provide step-by-step guidance for email client setup (e.g., Outlook, Apple Mail) and related issues.
- Collaboration – Work closely with internal teams to escalate complex issues and ensure continuous service improvement.
- Customer Engagement – Engage customers via phone, WhatsApp, and other channels not only to provide support but also to identify opportunities for cross-selling and upselling additional services.
What You Bring:
- Education & Experience – Bachelor's degree in Computer Science, IT, or related field, with at least 2 years of experience in a web hosting environment.
- Domain & DNS Knowledge – Solid understanding of domain registration, DNS settings, and renewal procedures.
- cPanel & WHM – Proficient in using cPanel and WHM.
- Email Troubleshooting – Strong technical knowledge in email client configuration and problem-solving.
- Web Knowledge – Working knowledge of WordPress, including installation, fixing common issues, and basic troubleshooting (an added advantage).
- Communication – Excellent written and verbal skills in English, Bahasa Malaysia, and Mandarin to serve diverse client markets.
- Problem-Solving – Self-motivated, proactive, and able to troubleshoot and resolve issues independently.
Join LOCUS-T to deliver reliable hosting & website support, troubleshoot issues, and ensure seamless digital experiences for clients.
