Technical Support Specialist

Job Responsibilities:

• Provide technical support to dealers, including online troubleshooting and on-site assistance when necessary
• Monitor and manage technical issue reporting using system-based tools (e.g., DMS Technical Inquiry and Technical Field Reports), ensuring timely communication between PRO-NET and dealers.
• Assist in monitoring and reviewing quality control measures implemented by HQ/R&D.
• Support the development and implementation of effective reporting systems to improve communication between PRO-NET and dealers.
• Attend to retail customer concerns related to technical issues as required.
• Manage inventory and conduct routine audits of special tools and workshop equipment; recommend corrective actions when needed.
• Prepare technical and training-related reports as assigned by the immediate superior.
• Assist in organizing technical training sessions, field service actions, and provide administrative support when necessary.

Job Requirements:

• Degree in Automotive Technology, Mechanical Engineering, or a related field
• Minimum 3 years of experience in aftersales technical support within the automotive industry. Exposure to Hybrid, BEV, PHEV, and MHEV technologies is an advantage.
• Strong hands-on background in roles such as Diagnostic Technician, Senior Technician, Quality Controller (QC), or Foreman
• Solid understanding of vehicle electrical systems, diagnostics, and repair procedures.
• Excellent communication and customer-handling skills.
• Capable of analyzing technical data and implementing continuous improvement strategies.
• Proficient in writing clear and structured technical reports.
• Agile, proactive, able to travel, and perform well under pressure.
• Proficient in both English and Bahasa Malaysia (written and spoken); Mandarin proficiency is an added advantage.

Please be informed that only shortlisted candidates will be notified.