Technician

JOB PURPOSE

To ensure the optimal performance, safety, and reliability of fitness equipment by providing efficient on-site technical support, preventive maintenance, and timely repairs. The Field Technician plays a critical role in delivering excellent after-sales service, enhancing customer satisfaction, and supporting the Company's commitment to high service standards.

JOB RESPONSIBILITIES

1.      Equipment Repair & Troubleshooting

Diagnose and repair fitness/gym equipment with mechanical, electrical, or software-related faults. Replace defective parts and ensure full functionality is restored.

2.     Preventive Maintenance

Conduct regular servicing, including cleaning, lubricating, calibrating, and adjusting components to ensure optimal performance and equipment longevity.

3.     Safety Inspections

Perform safety checks to identify hazards and ensure all equipment complies with relevant safety standards and operational guidelines.

4.    Field Service Visits

Carry out on-site service assignments according to the job schedule. Ensure timely response to service requests and job completions.

5.     Service Reporting

Prepare accurate service reports after each visit and update customer records through internal systems or service apps.

6.    Customer Support

Liaise with customers professionally, ensuring satisfaction and proper follow-up on any outstanding technical issues.

7.    Coordination

Work closely with the Customer Service/Admin team regarding spare part arrangements, service documentation, and job completion confirmation.

8.    Installation Support

Assist the installer team during equipment setup to ensure proper installation, configuration, and handover.

9.    Continuous Learning

Stay updated with the latest technologies, models, and procedures related to fitness equipment. Attend technical training as required.

10.  Other Duties

Manage any ad-hoc tasks assigned by superiors in support of department goals.

Requirements:

·       Minimum SPM or equivalent.

·       Diploma/Certificate in Mechanical or Electrical Engineering is an advantage.

·       Minimum 1–2 years of experience in technical field servicing or equipment support.

·       Ability to interpret technical manuals and diagrams.

·       Strong problem-solving skills with a proactive, customer-first mindset.

·       Good communication and interpersonal skills.

·       Valid driving license.

·       Physically fit and capable of handling heavy equipment.

·       Willing to travel and able to work independently.

·       Basic computer literacy (email, service reporting apps).

Preferred:

·       Experience servicing fitness/gym equipment.

·       Familiarity with preventive maintenance software or service platforms.