Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the companys services.
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements SLA.
Troubleshoot technical problems of telecommunication services.
Assist on solving common technical problems.
Provide primary technical advice to customers with practical information and tools.
Job Requirements
Applicants with SPM level qualification and above are welcome
Proficiency in Mandarin is a must for this position (Read, Speak, Type)
Basic English required for this role
Have no issue to work on 7am 3am Rotational shift (9 hours per shift including 1 hour break time)
Willing to commit on 5 days work per week (Rotational 2 off day per week)
Willing to work on weekend or public holidays based on shift arrangement
Able to start working on 4September / 11 September
Have no issue to be fully work based at Petaling Jaya, Selangor Office
Job Benefits
Monthly Salary: RM2,800 Basic Salary + Night Shift allowance up to RM400 + KPI allowance up to RM500
EPF and SOCSO
12 days Annual Leave & 14 days Medical Leave
FREE Shuttle Service (Subang Jaya Komuter 7.45am 10.15pm and Ara Damansara LRT 8.15am 9.30pm)
Walking Distance to LRT Station
Career Advancement Program
Well established Cafeteria with variety of food choices
