To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of outbound calls
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Job Requirements
Proficiency in Mandarin is preferred.
Previous working experience in customer service, or customer service-related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Candidate must possess at least a SPM and above
Possess good telephone etiquette with a smiley voice.
Knowledge in handling basic computers (Microsoft Excel/Word etc).
Good communication and interpersonal skills.
Ability to multi-task, prioritize and manage time effectively
Able to work in JB
Job Benefits
Annual leave and sick leave
Bonus
KWSP and SOCSO
Medical Coverage
Career Progression opportunities - you maybe able to get promotion easily.
