Telemarketing Specialist

Company Description

CIMB Group is a prominent ASEAN-based banking institution and a global leader in Islamic finance. Headquartered in Kuala Lumpur, Malaysia, the Group provides a range of financial services, including consumer banking, commercial banking, investment banking, Islamic banking, and asset management. As the fifth largest banking group by assets in ASEAN, CIMB serves over 18 million customers with the support of its 33,000 employees. The organization is dedicated to innovation and excellence in financial solutions for its customers.

Role Description

This full-time, on-site role in Kuala Lumpur is for a Telemarketing Specialist. The role involves reaching out to existing and potential customers through phone calls to promote CIMB's financial products and services. Responsibilities include understanding customer needs, explaining product benefits, meeting sales targets, maintaining customer records, and handling inquiries professionally. Additionally, the role requires adherence to regulatory standards and delivering excellent customer service to ensure client satisfaction.

Qualifications

• Strong communication skills, including telephone etiquette and active listening
• Experience in sales, customer service, and telemarketing
• Ability to identify customer needs, present solutions effectively, and achieve sales objectives
• Proficiency in using CRM software and maintaining accurate customer records
• Goal-oriented mindset with excellent problem-solving and interpersonal skills
• Fluency in English and/or additional languages relevant to the region is a plus
• High school diploma or equivalent; additional certifications in sales or marketing are advantageous