Telesales Executive (Credit)

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Job Description

Job Description

Engage customers via phone calls, emails, and WhatsApp to promote SME Credit products available on our platform (e.g. SLoan for Seller, Quick Funds)
Deliver engaging, needs-based conversations that match customer profiles with suitable products, driving cross-sell and upsell opportunities
Provide guidance and follow up on leads in a timely manner to ensure successful acquisition and conversion of customers
Demonstrate strong product knowledge and stay updated with ongoing campaigns, pricing, and regulatory changes relating to SME business financing
Collaborate with internal teams (BD, Marketing, Ops) to ensure smooth lead flow, campaign execution, and customer satisfaction
Provide constructive feedback on customer objections, lead quality, and script effectiveness to improve telesales strategy
Work closely with the BD Lead to report on performance, share market feedback, and refine sales strategies

Requirements

Previous experience in SME loans, telesales, or credit sales roles is an advantage
Strong verbal communication skills in Bahasa Malaysia, English, and Mandarin preferred; multilingual speakers highly valued
Proactive and persuasive with a goal-driven mindset
Able to work independently while contributing to team targets
Fast learner with attention to detail and professionalism on calls
Comfortable working from a physical office environment
May be required to undergo basic product or compliance certification training