Telesales Executive

DHL Express (Malaysia) Sdn Bhd

Malaysia, Selangor

3-5 Years

This job is no longer accepting applications

Posted a month ago

Job Description

We are currently seeking aTelesales Executiveto join DHL eCommerce in Malaysia!

The Telesales Executive will be responsible for the revenue retention and development for the customers portfolio accounts through sales tactics of up-selling and cross selling for our services and products. The incumbent will also be in charge of new business development by opening new accounts.

Essential Duties and Responsibilities

Customer Management

Act as customers main contact, responding and attending to their sales and post sales requirements
Build a strong client relationship to ensure that the accounts perform and grow to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business
Manage a portfolio of existing customers via regular telephone calls to secure new business and to ensure that individual agreed targets are achieved
Provide customer oriented service at all times relating to specific sales issues
Liaise closely with sales channels and other departments to ensure that a full cost effective service is maintained

Sales Process Management

Formulate personal sales plan that incorporates initiatives for identifying and gaining new business prospects to maximize growth within the existing client base
Combine sales skills with product/service knowledge and convert high prospect leads into accounts to increase the size and quality of account holders
Continually develop knowledge of DHL's services and general commercial awareness to provide the best possible standard of customer service to maximize sales
Provide regular reports to measure individual and department effectiveness and provide figures showing department's productivity

Desired Skills / Qualifications

Minimum 3 years of experience in sales
Excellent communication skills (English and Malay), spoken and written

Minimum Educational Qualification

Diploma (or equivalent)

More Info

Job Type:

Permanent Job

Industry:

Logistics /Courier /Freight /Transportation

Function:

Sales

Employment Type:

Full time

About Company

DHL Express (Malaysia) Sdn BhdJob Source: careers.dhl.com

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

Job ID: 143785861

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