Overview
An Telesales Representative focuses on assisting customers by addressing inquiries, identifying needs, and providing tailored solutions to enhance satisfaction and close sales. This role requires strong communication and problem-solving skills to build trust and drive meaningful connections with potential clients.
Qualifications
Job Requirements:
- Language Requirement: Excellent in Mandarin in terms of verbal, written and comprehension
- Education level : SPM and above
- Candidates with B2B/ B2C sales experience will have added advantage
- Strong ability to turn support calls into sales opportunities
- Passion to do sales and achieve target
- Fresh Graduates are encourage to apply
Responsibilities
- Handle incoming calls using proper sales and customer service practices throughout the interaction.
- Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
- Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
- Troubleshoot client products to ensure a one-call resolution.
- Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
- Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
- Open to working in rotational shifts.
Salary: up to 4500RM
Location: Kelana Centre Point - Petaling Jaya
