Telesales Sales Manager (Malaysia)

The Opportunity.

Thakral One is looking for a Telesales Sales Manager with 58 years of experience in telesales or call centre management. The role involves leading 100+ agents, driving sales performance, coaching teams, and managing multiple stakeholders across vendors and in-house teams. Experience in telecommunications, broadband, or financial services is preferred.

The Role.

• Oversee day to day telesales operations with 100+ call center agents
• Coach agents on customer sales and service skillsets
• Support agile sales experimentations (i.e., new scripts, new offers, new tools)
• Ability to manage multiple stakeholders (i.e., call centre vendors, in-house remote sales management team, product teams and technology teams)

The Expertise.

• 58 years experience in telesales or call centre management (at least 2 years in a team lead or manager role)
• Experience in telecommunications, broadband, or financial services preferred
• Track record of leading high-performing sales teams (50+ agents).
• Experience working with outsourced vendors or BPO environments is highly advantageous
• Strong command of English and Bahasa Melayu; Mandarin or Tamil is a plus
• Demonstrated comfort working on short-term contracts or agile pilot projects.

About us.

Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.