Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Job Summary
Responsible for developing the knowledge, skills, and competencies of Outreach employees through structured onboarding, product training, sales coaching, system training, and continuous learning programmes. The role supports employee readiness and performance improvement to achieve operational and business objectives.
The Day-To-Day Activities
- Deliver onboarding, product, sales, systems, compliance, and soft skills training to equip employees with the knowledge and skills required for their roles.
- Develop, update, and maintain training materials, SOPs, job aids, and knowledge resources to ensure content remains accurate and relevant.
- Conduct coaching sessions based on performance metrics and Quality Assurance (QA) findings, while supporting employees with targeted performance improvement plans.
- Monitor training effectiveness through assessments, certifications, post-training performance, and learner feedback, implementing continuous improvements where needed.
- Collaborate with Operations, Quality Assurance, and cross-functional teams to support new product or campaign launches, training readiness, and ongoing capability development.
About You
- Bachelor's Degree in Business, Human Resources, Education, or a related discipline.
- Minimum 3 years of experience in training, coaching, learning & development, or contact centre operations.
- Experience in telesales, customer engagement, or enterprise sales environments is an added advantage.
- Strong facilitation, presentation, coaching, and instructional design skills with the ability to deliver engaging training programmes.
- Excellent communication, stakeholder management, analytical, and problem-solving skills, with the ability to drive employee performance and continuous learning.
What's Next
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
