Business Unit
Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.
Responsibilities
What the Role Entails
- Articulate product features and differentiators to internal and external audiences, generating interests and answering product related questions.
- Identify customer needs and presenting product specific solutions in various business opportunities.
- Draft and present proposals to both the internal business teams and external partners on Tencent Cloud solutions and best practices leveraging relevant products as and when requested to address customer needs and requirements.
- Track, monitor, and contribute to the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
- Work with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
- Identify, assess, mitigate risks arising from variety of situations including those that arise from dependencies between groups.
Who We Look For
- Currently pursuing a Bachelor's or Master's degree in Computer Science, Engineering, or its equivalents。
- Candidates must be open to commit to a minimum 6 months full-time internship.
- Some level of knowledges and exposure about CDN, VOD, or cloud security, process and concepts, security event management, compliance and site performance.
- Understand how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or web architecture)
- A good attitude and enthusiasm on learning and picking up new knowledges
- Proficient in both English and Bahasa Malaysia is mandatory. Fluent in Chinese Mandarin would be highly advantageous in order to communicate with China-headquarters based stakeholders and perform translation on product materials.
Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
