JOB TITLE: TEST CENTER ADMINISTRATOR (TCA)
REPORTS TO: TEST CENTER MANAGER
DEPARTMENT: TEST CENTER APAC
LOCATION: DAMANSARA, KUALA LUMPUR
Responsibilities
- Maintain and apply expert knowledge of test center policies, practices, and procedures
- Greet examinees and verify identification
- Register and prepare candidate scorecards
- If applicable, digitally scan and record candidate fingerprint identification
- Continuously monitor candidates as they complete exams
- Resolve or report candidate issues with urgency
- Always secure all computer software in the test center
- Reboot computer servers and reset passwords as necessary
- Report any occurrences outside company guidelines to corporate management
- Prepare test center facilities for exam administration as per test delivery requirement
- Ability to be flexible with scheduling based on Prometric capacity requirements
Required Experience
- High School Diploma required, college experience a plus
- One to two years customer service-related experience required
- Ability to communicate with candidates effectively and with professionalism and authority
- Ability to write detailed reports and correspondence
- Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
- Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
Education And Skills
- Minimum Diploma holder is required.
- Minimum of two years hands-on experience in a customer service environment.
- Communicate effectively with the public from a position of authority
- Good communication skills in written and spoken English
- Ability to read and interpret documents such as operational and maintenance instructions
- Ability to write detailed reports and correspondence
- Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
- Ability to implement efficiencies and productivity enhancements to the existing processes.
- Ability to work on variety of tasks simultaneously.
- Ability to work in both a team environment and autonomously
- Ability to prioritized while being self-directed
- Attentive, accurate and focused, with careful eye for detail.
- Demonstrate high degree of integrity and confidentiality.
- Exposure to Microsoft windows-based computer applications
- Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
- Experience using internet browser
Available Shift(s)
- Must be flexible during days and evenings on various days and times subject to change according to demand of testing
