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Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.
Explore an Exciting Career at Accenture
Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges Do you want to design, build and implement strategies to enhance business performance Does working in an inclusive and collaborative environment spark your interest
Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Global Network SONG practice.
The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Commerce & Sales, and Services. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following
Provide consulting support on Salesforce projects by working closely with clients to conduct design sessions, gather and refine requirements, and ensure the solution aligns with their needs.
Present regular working demos to stakeholders and work alongside the implementation team on delivery and implementation tasks.
Apply industry knowledge to support the implementation of Salesforce solutions tailored to specific client needs.
Contribute to the development of business cases and value propositions, providing support in data analysis and presentation preparation.
Collaborate with project teams to ensure successful delivery of Salesforce implementations
Engage in pre-sales activities such as responding to RFPs, developing proofs of concept, crafting impactful presentations, demonstrating solutions during client meetings, and contributing to effort and cost estimation processes
Contribute to initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.
Bring your best skills forward to excel at the role:
Demonstrated experience in consulting roles such as solution demonstration and requirement gatheringwithin the Salesforce ecosystem is strongly preferred
Strong skills in managing stakeholder expectations and effectively addressing issues and risks to ensure project success.
Apply key business Analysis skills: Focus on process analysis and designing/redesigning Service processes with the purpose of resolving process bottlenecks and pain areas
Familiarity with specific industry requirements and the ability to apply this knowledge to Salesforce solutions.
Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs
Familiarity with service experience design, including customer journey mapping and user research
Exposure to pre-sales activities with a strong willingness to develop further in this area.
Your experience counts!
MBA from a tier 1 institute
1-5 years of experience in Salesforce CRM platform implementations
Effective communication skills, strong analytical abilitiesand problem-solving skills are required.
Must have strong business & data analytics/excel skills and presentation skills
At least one Salesforce certification is preferred.
What's in it for you
An opportunity to work on with key G2000 clients
Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
Ability to embed into everything-from how you service your clients to how you operate as a responsible professional.
Personalized training modules to develop your to grow your skills, industry knowledge and capabilities
Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces.Join Accenture to work at the heart of change.Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services €" all powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Job ID: 130649873
