This position requires to support HK/China region and need to work on night shift.
Key Responsibilities:
- Delivering top-tier support for complex, show-stopper issues through phone, email, and remote assistance including working with enterprise customers.
- Commitment to ensuring the success and fulfillment of our global customer base.
- Managing a high volume of cases while ensuring a high rate of successful resolutions.
- Possessing strong written and verbal communication abilities, with a focus on detailed case documentation.
- Demonstrating the ability to work both independently and collaboratively, crafting optimal solutions to customer issues and ensuring quality outcomes.
- Replicating technical problems internally for better understanding and resolution.
- Continuously acquiring and applying knowledge from internal community resources.
- Recognizing when cases need to be escalated due to technical complexities or strategic considerations.
Required Skills/Experience:
- Technical Support/IT Support minimum 2+ Years industry experience
- Strong command of both spoken and written English, along with fluency in Mandarin, enabling effective communication and support for Mandarin-speaking clients.
- Experience in any of below areas:
OS Linux/Windows
