Job Description
Responsibilities
About the Team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Global Moderation is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform.
Roles & Responsibilities
- Manage vendors performance, proactively detect potential risks and take solid actions to ensure and maintain good performance.
- Responsible for the workflow of sites moderation operation in Ecommerce including merchant, product, content and live streaming moderation.
- Define the scope of work they want the service provider to handle. This includes providing specific instructions, timelines, and performance metrics. Deep dive into sites performance analysis, contribute insights, set up realistic and stretching goals and KPI metrics, keep tracking and driving efficient actions.
- Seek improvement opportunities as process experts to help to improve vendors operation management efficiency. Timely and effective work with stakeholders such as policy teams, product & system teams, to help launch new workflows. And partner with cross-functional teams (e.g., Product and Process), to build logical operational processes and tooling investments.
- Responsible for managing teams, developing and implementing operational processes, and managing external partners. POM should also have excellent communication skills, be able to work collaboratively, and have a strong attention to detail.
- Establish communication protocols with the service provider to ensure effective communication throughout the engagement, which includes regular meetings, status updates, and feedback sessions.
Qualifications
Minimum Qualifications
- BA/BS degree or equivalent practical experience.
- 4+ years experience in Vendor Management / Operations Management.
- Experience in large scale operations working across or coordinating with multiple domains and business units.
- Advanced knowledge of Excel sheets.
- The ability to think outside the box to identify issues and work to resolve them in partnership with business leaders but also brings ideas to innovate in our day to day operations.
Preferred Qualifications
- Eager to learn, initiative taker and problem-solver.
- High problem solving and priority skills.
- Thrives in fast and dynamic environments.
- Excellent skills for communicating and relating with both team members and customers.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
