At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia's most used apps for payments and everyday life.
Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler.
Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.
Role Overview:
The Head of Compliance serves as the designated Compliance Officer responsible for establishing and leading an independent, risk-based compliance framework in line with the Money Services Business Act 2011 and relevant Bank Negara Malaysia policy documents.
The role provides strategic leadership and oversight across all compliance domains, including financial crime (AML/CFT/CPF), regulatory engagement, and compliance risk management, while ensuring the effective implementation of the three lines of defence model. As the primary liaison with Bank Negara Malaysia, the Head of Compliance is accountable for maintaining regulatory transparency, timely reporting, and strong supervisory relationships.
Balancing robust regulatory stewardship with commercial enablement, the role ensures compliance is embedded into business strategy, product design, and operations in a manner that supports sustainable growth, speed, and innovation.
KEY RESULT AREAS (KRAs)
- Compliance framework that is robust, scalable, and growth-enabling
- AML/CFT programme that is effective, risk-based, and operationally efficient
- Strong regulatory credibility with zero surprises in supervisory engagement
- Compliance fully embedded into product, operations, and partner ecosystem
- A high-performing, commercially aware compliance team
- Balance achieved between risk discipline and business velocity
What You'll Do:
1. Compliance Governance & Regulatory Accountability
- Act as the designated Compliance Officer under the Money Services Business Act 2011 and ensure full compliance with all applicable laws, regulations, and regulatory expectations.
- Establish, implement, and maintain an independent, enterprise-wide compliance framework aligned to the BNM AML/CFT/CPF Policy Document including policies, internal controls, monitoring mechanisms, and escalation protocols.
- Define and drive a risk-based compliance strategy and governance framework that is scalable, adaptive, and capable of supporting rapid business expansion across products, channels, and geographies without compromising control effectiveness.
- Ensure the compliance function maintains independence with direct access to the Board and senior management.
- Provide clear and timely reporting to the Board and senior management on compliance risks, breaches, and remediation status.
2. Regulatory Engagement & Trusted Partnership
- Act as the primary interface with regulators (BNM), building trust-based, transparent relationships. Lead all regulatory interactions including licensing matters, submissions, audits, and reviews with proactive issue management.
- Ensure timely escalation and resolution of regulatory matters, with no surprises.
- Maintain active engagement with MAMSB (Malaysia Association of Money Services Business) to stay ahead of regulatory developments and shape industry practices.
3. Financial Crime Compliance (AML/CFT/CPF)
- Lead and continuously enhance a risk-based AML/CFT/CPF programme covering customer due diligence (CDD/EDD), transaction monitoring, sanctions screening, and regulatory reporting.
- Ensure controls are both effective in risk detection and efficient in high-volume environments, minimising operational friction. (minimising false positives, operational drag)
- Proactively identify emerging risks and translate them into practical, scalable controls.
- Ensure timely, accurate investigation and reporting of suspicious activities in line with BNM expectations.
- Oversee independent testing and ongoing effectiveness reviews of financial crime controls.
4. Business Integration & Enablement
- Partner closely with Product, Tech and Business teams to embed compliance early into product design, operations, market expansion, new partnerships and channel.
- Translate regulatory complexity into clear, practical and scalable solutions that enable speed-to-market.
- Provide independent and constructive challenge, offering alternative solutions to enable innovation within regulatory boundaries.
- Support new initiatives (e.g. new corridors, digital features) with clear risk assessments and go-to-market readiness.
5. Compliance Risk Management (Including Branch Office & Third Parties)
- Identify and manage compliance risks across the full value chain, including outsourcing partners, cross-border remittance channels and branch office, if any.
- Ensure proportionate controls aligned with risk levels (not one-size-fits-all).
- Embed compliance into third-party onboarding, monitoring, and lifecycle management.
6. Monitoring, Testing & Continuous Improvement
- Establish a pragmatic compliance monitoring and testing programme that focuses on key risk areas and provides actionable insights
- Track and ensure timely remediation of findings from internal audit and regulatory reviews
- Use data and insights to continuously improve controls and reduce friction.
7. Leadership & Culture Building
- Build and lead a high-performing and commercially aware compliance team with deep expertise in MSB regulations and fintech risk management.
- Promote a culture where compliance is owned by the business and viewed as a strategic partner.
- Drive a company-wide culture of ownership, integrity, risk awareness and proactive compliance behaviour.
- Deliver targeted training programme that is practical, relevant and business-focused to enhance compliance awareness.
Role Requirements
- Must meet fit and proper criteria as defined by Bank Negara Malaysia (integrity, competency, and financial soundness).
- Deep working knowledge of AML Act, MSB Act, and BNM AML/CFT/CPF requirements.
- Strong understanding of Risk-Based Approach (RBA), remittance/ MSB operational risks, agent/ branch office and cross-border compliance franmeworks.
Experience
- 8-10 years of experience in compliance / AML, with significant experience in MSB, fintech, payments, or banking environments.
- Proven experience in building and owning end-to-end AML/CFT compliance programmes within a regulated environment.
- Strong track record engaging with BNM — including audits, regulatory submissions, and supervisory interactions.
- Strong ability to balance regulatory requirements with commercial priorities, influencing business decisions with credibility and independence
Certification
- Mandatory: Certified in MAMSB AML/CFT programmes (e.g. GOCO Modules 1–4 or equivalent).
- Preferred: Professional certifications such as CAMS, ICA, CFCS or equivalent.
A Plus
- Exposure to BNM-recognised programmes (e.g. ICLIF, MSB-DEP, leadership/governance programmes).
- Active engagement with MAMSB or relevant industry bodies.
- Experience scaling compliance frameworks within high-growth or transformation environments.
- Hands-on experience in high-volume, transaction-driven environments (e.g. remittance, fintech, payments, banking).
Mindset & Leadership Expectations
- High ownership and accountability for regulatory outcomes.
- Strong business judgment — able to balance risk discipline with commercial velocity.
- Business enabler mindset — provides solutions, not just constraints.
- Hands-on and pragmatic — able to translate rules into execution
- Resilient, composed and adaptable — thrives in high-pressure and evolving regulatory environments.
What you get
Work your way
Your wellbeing matters
- Medical coverage, with option to include dependants
- Extra leave for family and caregiving needs
Rewards that grow with you
- Monthly lifestyle allowance via TNG eWallet
- Long-term rewards for your contributions
Everyday support
- Mobile and broadband reimbursement
- Discounts and wellness perks
What it's like to work here
We care about people who take ownership, speak up, and want to make things better. Titles matter less than impact. Good ideas can come from anyone.
You will be working with people who are curious, practical, and not afraid to challenge each other in a good way.
Note: Only shortlisted candidates will be contacted.
