Handle processing of customer application forms from all channels.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Verify and process necessary documentation, ensuring compliance with regulatory requirements.
Address and resolve any queries or concerns. use critical thinking and problem-solving skills to address complex customer issues or escalate them to appropriate departments for resolution.
Collaborate with cross-functional teams to address customer concerns and share insights.
Managing day-to-day tasks associated with delivering exceptional customer support and satisfaction.
Job Requirement :
At least 1 year working experience in similar role.
Experience in a call centre or customer support environment is preferred.
Proficiency in Microsoft Office and CRM systems is an added advantage.
Ability to handle multiple task on hand and handle high volumes of work.
Familiarity with FX / CFD industry can be an added advantage.
