Position Summary:
Rakuten Trade is looking for a Trading Platform Product Specialist to boost active trader growth by leveraging customer insights, driving product innovation, and improving the trading experience. This role involves identifying unmet trader needs, outlining product requirements, analyzing competitors, and collaborating with Information Technology, Operations, and Business teams to enhance Rakuten Trade's trading platform.
Key Responsibilities:
Customer Insight & Research
- Conduct regular interviews with active traders.
- Analyse customer behaviour and trading journeys.
- Gather Voice of Customers (VOC) and identify pain points.
- Build a structured customer feedback framework.
Product Strategy
- Define and prioritise product enhancement opportunities.
- Prepare business requirements and user stories.
- Evaluate new trading tools and market intelligence solutions.
- Support iSPEED and future trading platform initiatives.
Competitive Intelligence
- Monitor competitor platforms.
- Identify feature gaps and strategic opportunities.
- Recommend enhancements to improve competitiveness.
Data & Analytics
- Track customer engagement and trading activity metrics.
- Analyse feature adoption and customer behaviour.
- Build business cases supported by data.
Cross Functional Execution
- Work closely with Information Technology, Operations and Business teams.
- Drive implementation of trader-focused initiatives.
- Measure outcomes and continuously optimise customer experience.
Requirements:
- 5–10 years experience in Brokerage, Fintech or Online Trading Platforms.
- Strong understanding of active trader behaviour.
- Experience in Product Management, Business Analysis or Product Strategy.
- Ability to write business requirements and user stories.
- Strong analytical skills.
- Experience working with data and customer insights.
- Excellent stakeholder management and communication skills.
- Fluent in English.
Added Advantages:
- Experience at online stock trading platforms.
- Knowledge of Bursa Malaysia, US and Japanese equities.
- Experience with customer journey analytics.
- Marketing and CRM experience is an advantage but not mandatory.
