Training Executive

Training Executive

Location: Kuala Lumpur

Working Hours: Monday - Friday, 9:00 AM - 6:00 PM

Are you passionate about developing people and helping teams perform at their best We are hiring a Training Executive to join a regional customer service team supporting the Hong Kong market. If you enjoy coaching, facilitating training, and driving service excellence, we'd love to hear from you.

Key Responsibilities

1. Deliver onboarding, refresher, and performance improvement training for Customer Service Representatives (CSRs).
2. Work closely with the Customer Service Manager to enhance service quality and training effectiveness.
3. Develop, review, and improve training materials, guides, and learning content.
4. Conduct quality audits and identify coaching opportunities to improve team performance.
5. Monitor training outcomes and recommend continuous process improvements.
6. Prepare training reports and presentations for management.
7. Promote customer service best practices, teamwork, and continuous learning within the team.

Requirements

1. Minimum SPM, Diploma, or above (experience will be considered).
2. At least 1-2 years of training experience for Junior level or 2+ years for Senior level.
3. Experience in Customer Service Training, Sales Training, Learning & Development, or a Quality Assurance role with coaching responsibilities is preferred.
4. Strong presentation, facilitation, coaching, and communication skills.
5. Patient, proactive, and passionate about developing people.
6. Able to prepare training materials and deliver engaging presentations.
7. Fluent in Cantonese and English (spoken and written) to support the Hong Kong market.

What You'll Enjoy

1. Fixed meal and transport allowance
2. Medical insurance
3. Career development opportunities within a regional organization
4. Collaborative, multicultural, and supportive work environment

If you're someone who enjoys coaching others, improving service quality, and making a positive impact on team performance, we'd love to connect with you.