Training Manager Japanese Speaker

Position- Training Supervisor

Location-Kuala Lumpur

Language- Japanese

Rotational shifts, 5 days working 2 days off

1. Job Description

• As a Training Supervisor, you will lead and oversee the delivery of

comprehensive training programs to ensure consistent quality, compliance, and alignment

with business objectives.

• This role is critical in supervising a team of trainers and ensuring they are equipped to

deliver effective training for new hires and existing employees, including programs related

to Trust & Safety operations.

2. Key Responsibilities

1. Training Leadership

• Oversee the planning, execution, and evaluation of New Hire Training (NHT) batches

and continuous learning initiatives.

• Supervise and coach trainers to ensure high-quality, standardized training delivery

across programs.

2. Performance & Quality Monitoring

• Monitor trainer performance, trainee engagement, and learning outcomes to identify

opportunities for improvement.

• Ensure training aligns with quality standards, policy compliance, and client

expectations, particularly for Trust & Safety programs.

3. Trust & Safety Training Oversight

• Support the delivery of training related to Trust & Safety operations, including:

• Platform policy enforcement

• Content moderation standards

• Data privacy and confidentiality

• User safety, risk mitigation, and regulatory compliance

• Reinforce adherence to ethical guidelines, escalation protocols, and sensitive content

handling practices.

4. Stakeholder Collaboration

• Partner with Operations, Quality, and Trust & Safety teams to identify performance

gaps and implement targeted action plans.

• Use operational feedback to continuously refine training curriculum and classroom

practices.

5. Training Metrics & Retention

• Drive key training metrics, including certification rates, nesting conversions, and training-to-production readiness.

• Develop strategies to improve trainee engagement and retention throughout the training

lifecycle.

6. Innovation & Continuous Improvement

• Encourage innovation by integrating real-time floor feedback, audit findings, and trust &

safety learnings into training methodologies.

• Utilize process mapping and data analysis to enhance training effectiveness and

efficiency.

7. Data, Compliance & Quality Assurance

• Maintain accurate training documentation and ensure adherence to internal data

management processes.

• Support audits, quality reviews, and calibration sessions as required.

3. Qualifications

1. Education & Experience

• Bachelor's Degree from a recognized four-year college or university.

• Minimum 1 year of relevant supervisory or training experience preferred (Trust &

Safety experience is an added advantage).

2. Skills & Competencies

• Strong verbal and written communication skills.

• Proficient in Microsoft Office Suite and training or learning management tools.

• Proven leadership ability with strong coaching, multitasking, and decision-making skills.

• Ability to adapt in a 24x7 operational environment, including night shifts and

weekends.