Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Purpose of the Role
The Training Manager will assume primary responsibility for the successful deployment of training programs that build commercial and leadership competencies aligned with the organization's Sales ACE strategy. He/She will customize training programs to follow the local market's industry rules and regulations while maintaining compliance with Zuellig Pharma Commercialization's standard procedures.
- Establish, implement and direct training processes and programs that ensure sales competencies, product knowledge and sales systems capabilities for the organization's Field Force are maximized and drive business growth.
- Design and implement relevant training programs for respective business models (ethical, trade, CHC, key account management) to drive selling effectiveness.
- Facilitate and deliver commercial and leadership training, as well as train-the-trainer programs.
- Interface with curriculum design groups to facilitate curriculum content.
- Provide ongoing internal consulting on key business initiatives and training solutions through regular in-field activity.
- Align training initiatives with business strategies and conduct training needs analysis where required.
- Seek to understand market opportunities by spending time in field and successfully identifying respective sales team's training requirements, and closing sales competency gaps.
- Partner with sales and marketing to ensure collateral materials are in sync with the strategic direction and oversee the development and delivery of sales material.
- Partner with sales and SFE to define and monitor performance metrics to drive clear and measurable improvements in program performance and efficiency.
- Ensure best in class sales readiness execution across all audiences and continuously review and improve training activities.
- Share best practice across the sales teams and actively oversee the gathering of competitive intelligence and incorporation of knowledge into training the sales force in the area of competitive selling.
- Identify, partner with, and manage external network of vendors to ensure consistent use of industry recognized best practices and benchmarks for sales, marketing, and management
- Monitor training budget and prepare annual training plan for Sales Training and Development
- Support the local and regional SFE Management Group and Regional Training Leads for all regional initiatives
- Perform any other delegated responsibilities as required by the Regional Training Leads within the timeframe specified to meet business requirements
- Ensure all training activities comply with relevant Acts, Legislation and ethical standards, including maintaining strict compliance and confidentiality of principals and company's information
- Maintain collaborative working relationship with customers, peers and other departments
- To promote and adhere to Zuellig Pharma's core values when carrying out day-to-day responsibilities and interactions
Attributes Required:
Must-Have:
- Bachelor's degree in Business, Statistics, or Science related field
- 4 - 6 years of training, sales, and marketing experience in the pharma/ consumer healthcare industry.
- Knowledge on adult learning principles and learning design.
- Knowledge on both ethical and trade sales selling model, key account management.
- Facilitation and Presentation skill.
- Coaching skill.
- Strong communication skill (both verbal & written).
- Ability to influence and manage a complex set of internal and external stakeholders.
Advantage to Have:
- HRDF Certified and or other recognized body certification will be an added advantage, especially in the areas of Selling, Training and Coaching (SPIN, GROW, etc.)
Why Join Zuellig Pharma:
- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
- We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
- As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
- Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
- Our Total Rewards program is designed to support your overall well-being in every aspect.
