Transformation Specialist (Malaysia)

As a Transformation Specialist in Transformation Delivery and PMO, you will drive execution of AI and digital initiatives across multiple workstreams, managing workplans, risks, governance routines, and cross-functional coordination. You will support rollout, testing, and adoption across channels while engaging stakeholders and frontline teams to ensure structured delivery and alignment.

The Role.

Key Responsibilities:

Transformation Delivery & PMO

• Drive execution of AI and digital initiatives across multiple workstreams
• Manage workplans, timelines, dependencies, risks, and issue resolution
• Support governance routines, including working sessions and senior reviews

Cross-Functional Execution

• Work closely with business, technology, data, and vendor teams to deliver outcomes
• Support solution rollout, testing, and performance tracking across channels (e.g. telesales, app, chatbot, retail)

Stakeholder Coordination

• Act as the day-to-day coordination point across internal and external stakeholders
• Prepare concise updates and materials for leadership
• Facilitate workshops and alignment discussions

Change & Adoption

• Support change management, communications, and adoption tracking
• Work on the ground with frontline teams to understand and address operational realities

The Expertise.

We are looking for a candidate with Ex-Consultant / Consulting Background

• 25 years of consulting experience from firms such as Big 4, Accenture, or similar, preferably with experience in telecommunication / tech industries.
• Strong PMO and execution skills (planning, tracking, stakeholder coordination)
• Structured analytical thinking and problem-solving ability
• Strong communication skills; able to synthesize complexity into clear messages
• Comfort with short-term contracts or project-based assignments
• Experience working in cross-functional agile teams, especially in pilot/test-and-learn environments.
• Exposure to digital, analytics, AI, or large-scale business transformation initiatives is a plus
• Strong communication skills in English and Bahasa Melayu; other local languages are advantageous

About us.

Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes.

This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.