Key Responsibilities Transition Management:-
- Lead end-to-end transition activities from RFI stage to service delivery.
- Develop and manage comprehensive transition plans covering people, processes, systems, and governance.
- Ensure compliance with SLAs, KPIs, and contractual obligations during transition phases.
- Collaborate with internal teams, clients, and suppliers to identify and prioritize risks, actions, and decisions.
- Coordinate cross-functional teams to ensure operational readiness and smooth knowledge transfer.
Transformation Leadership
- Design and execute transformation strategies to enhance operations and drive innovation.
- Identify and implement cost savings, efficiency improvements, and risk mitigation initiatives.
- Champion continuous improvement and digitalization across functions.
- Drive adoption of new processes, systems, and services throughout the client lifecycle.
Program & Change Management
- Manage large-scale transformation programs across business.
- Apply structured methodologies (e.g., Lean Six Sigma, Agile, PMP) to manage risks, dependencies, and stakeholder expectations.
- Monitor and report on program performance, ensuring alignment with business objectives.
Stakeholder Engagement
- Build and maintain strong relationships with internal and client stakeholders.
- Facilitate governance meetings, transformation workshops, and executive briefings.
- Act as a change agent, guiding stakeholders through transformation journeys with clarity and empathy.
Qualifications & Experience
- 710 years of progressive experience in Shared Services, BPO, or business project management.
- Bachelor's degree in business or related field (Master's preferred).
- PMP or equivalent project management certification preferred.
- Lean Six Sigma (Greenbelt or higher) or TQM certification is a plus.
- Proven leadership in managing complex transition and transformation programs.
- Advanced proficiency in MS Office Suite (Project, Visio, Excel).
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to work independently and in virtual, cross-cultural teams.
