Job Title: Travel & Expense (T&E) Supervisor
Department: Accounts Payable – GBS KL
Reports to: Accounts Payable Manager
About the Role
The T&E Supervisor is responsible for overseeing the end-to-end Travel & Expense process across multiple entities within the organization. This role ensures adherence to company policies, accurate and timely reimbursement, effective corporate card management, and a strong focus on compliance, stakeholder support, and process improvement.
Responsibilities
- Process Oversight
- Supervise day-to-day T&E operations, including expense claim submissions, approvals, policy checks, and reimbursements.
- Manage corporate credit card program (issuance, reconciliation, reporting).
- Monitor exceptions and take corrective actions on policy violations and fraudulent claims.
- Team Leadership
- Lead and manage a team of T&E Analysts, ensuring timely completion of tasks and adherence to service level agreements (SLAs).
- Conduct regular performance reviews, coaching, and development plans.
- Foster a collaborative and customer-focused team culture.
- Compliance and Controls
- Ensure all T&E activities are compliant with internal policies, tax regulations (e.g., VAT/GST), and audit requirements.
- Collaborate with Internal Audit, SOX, and Finance Compliance teams to support control documentation and testing.
- Maintain audit trail and data integrity of expense reports and related transactions.
- Stakeholder Engagement
- Act as the key point of contact for business users, HR, Finance, and external vendors on T&E-related matters.
- Support employees in understanding policy requirements and system usage.
- Address escalations and drive resolution in a timely and professional manner.
- System Administration
- Serve as subject matter expert (SME) for T&E tools such as Concur and SAP.
- Support configuration, troubleshooting, system testing, and enhancements.
- Work with IT and global teams for issue resolution and system optimization.
- Reporting and Analytics
- Generate T&E metrics, dashboards, and analytics for business insights.
- Monitor KPIs such as claim turnaround time, policy violations, and aging reports.
- Recommend data-driven improvements to increase efficiency and reduce costs.
- Process Improvement
- Identify and implement process enhancements to improve user experience and control effectiveness.
- Lead or support automation and standardization initiatives in the T&E function.
- Keep abreast of industry best practices and recommend relevant updates.
Qualifications
- Bachelor's Degree in Accounting, Finance, or related field.
- Minimum 3–5 years of experience in T&E or Accounts Payable operations, with at least 1–2 years in a supervisory or team lead role.
- Experience in shared services or multinational corporate environment preferred.
- Proficient in T&E systems (e.g., Concur, SAP).
- Strong understanding of corporate travel policies, tax implications, and internal controls.
- Excellent leadership, analytical, and communication skills.
