Travel Sales Consultant (Mandarin Speaker)

About the role:

Join the Customer Service team at TDCX Malaysia as a Sales Consultant Specialist. This full-time, in-office role is based in Kuala Lumpur City Centre, Kuala Lumpur. You will be responsible for providing excellent customer service, answering inquiries and resolving issues in a professional and efficient manner.

Job Descriptions:

* Sell and confirm Cruise reservations by providing comprehensive information

* Engage with the Guest by addressing needs, answering questions, providing directions and sharing other information

* Assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service

* Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise.

* Meet required departmental metric expectations as well as maintaining efficiency goals

* Complete all required Company trainings and compliance courses as assigned

* Flexible with work schedule, including working additional hours, weekends and holidays

Hiring Requirements:

-Preferably at least > 1 year of customer service experiences

-Fluency in English speaking (C1) & Mandarin Speaking

-Equipped with traditional mandarin typing skillset.