Job Description :
Bring your expertise to a team where client service meets innovation. You will work with some of the world's top clients, helping them get the most from our payments and cash management solutions across Asia-Pacific. You'll build strong client relationships, improve how we work, and grow your career in a global team.
As a Client Service Account Management Associate in our Global Banking team, you will be the main point of contact for our top Asia-Pacific clients, including Regional Treasury Centers and Shared Service Centers based in Malaysia. You will manage client accounts, handle inquiries and escalations, and make sure every interaction meets the highest service standards. You will work closely with teams across sales, product, onboarding, and operations to use data and technology to improve the client experience. This role is a mix of relationship management and transaction banking support in a fast-paced, team-oriented environment.
Job Responsibilities
- Act as the main point of contact for Asia-Pacific clients, handling inquiries, escalations, and complaints across cash management and liquidity products.
- Build a strong understanding of each client's business to offer the right solutions and improve their experience.
- Work with sales, product, onboarding, and operations teams to meet client needs and resolve issues.
- Run regular service reviews using data to track client activity, spot trends, and find ways to improve.
- Keep clear records of each client's products and activities with the bank.
- Keep clients informed about regulatory changes, new products, and technology updates that may affect them.
- Train and guide clients on how to use our processes and products effectively.
- Use data and analytical tools to identify patterns and support better decision-making.
- Make sure all client tasks are completed on time and to a high standard, escalating issues when needed.
Required Qualifications, Capabilities, and Skills
- Bachelor's degree in Finance, Business, Computer Science, or a related field.
- Minimum 5 years of experience in cash management, either in areas such as product, client service, sales, operations, or implementation.
- Strong analytical skills with the ability to read and interpret data clearly.
- Good communication skills with the ability to build relationships and work well with clients and internal teams.
- Able to manage multiple tasks, meet tight deadlines, and adapt to changing priorities.
- Detail-oriented with a strong sense of ownership and a focus on delivering results.
- Able to assess problems, find solutions, and act independently.
Preferred Qualifications, Capabilities, and Skills
- Knowledge of SWIFT messaging standards and global clearing systems.
- Experience with data tools, automation, or new technologies used in transaction banking.
- Familiarity with Asia-Pacific regulations and cross-border payment processes.
- Experience running client service reviews and turning data into practical improvements.
