Get to know Us:
We are on a mission to revolutionise access to global financial opportunities through digital assets.
Hata, as a licensed digital asset platform that is regulated and supervised by both Securities Commission of Malaysia and the Labuan Financial Services Authority, provides innovative online spot trading to both retail and institutional clients globally to access opportunities in the digital asset space.
Our team is composed of experienced professionals from PwC, Luno, JP Morgan, Nokia, Huawei and Grab. Powered by our mission to provide the safest & most reliable gateway to access digital assets, we adopt a customer-first approach by operating a compliant platform that is safe and easy to use for our customers.
We have big dreams to achieve and providing a safe and easy to use platform for people in our region is merely the first step. If you have big ambitions, help build our new digital asset platform with us.
Get to know the Role:
We are seeking to hire a Treasury & Payment Operations Associate to support the daily movement and reconciliation of fiat and digital assets within a regulated digital asset exchange environment.
This role is responsible for ensuring timely processing of deposits and withdrawals, maintaining liquidity across bank accounts and wallets, and supporting reconciliation and control processes. The successful candidate will play a key role in ensuring smooth operational flow while maintaining compliance with internal controls and regulatory requirements.
The day-to-day activities:
1. Payment Operations
- Process and monitor daily fiat deposits and withdrawals across banking channels.
- Support crypto deposit and withdrawal operations, ensuring transactions are verified and executed accurately.
- Track transaction status and ensure timely updates in internal systems.
- Investigate and resolve failed or delayed transactions with banks, payment partners, and internal teams.
2. Treasury & Liquidity Management
- Monitor daily fiat liquidity levels across corporate bank accounts to ensure smooth customer withdrawals.
- Track and manage digital asset balances across wallets (hot/cold) and custodial platforms.
- Support fund transfers between accounts and wallets to maintain optimal liquidity.
- Assist in monitoring counterparty and settlement risks.
3. Reconciliation & Control
- Perform daily reconciliation of:
- Bank balances vs internal ledger
- Digital asset wallets vs system records
- Identify discrepancies and escalate for resolution.
- Maintain accurate records and proper audit trails for all transactions.
- Ensure adherence to internal controls and approval processes.
4. Customer & Stakeholder Coordination
- Work closely with customer support teams to resolve payment-related issues.
- Liaise with banks, payment providers, and internal teams for transaction processing and issue resolution.
- Ensure timely communication on operational issues and updates.
5. Compliance & Risk Monitoring
- Ensure all operations comply with internal SOPs, AML/KYC requirements, and regulatory guidelines.
- Monitor for unusual or suspicious transactions and escalate accordingly.
- Maintain proper documentation for audit and regulatory review.
6. Process Improvement
- Identify inefficiencies in payment and treasury workflows and propose improvements.
- Support automation initiatives for high-volume transaction processing and reconciliation.
- Participate in system enhancements and new feature rollouts.
The Nice-to-haves:
- Proven experience in treasury or payment operations with a focus on cryptocurrency assets.
- Good understanding of blockchain technology, cryptocurrencies, and crypto wallets.
- Familiarity with various blockchain networks and consensus mechanisms.
- Proficiency in using cryptocurrency wallets and exchanges.
- Excellent analytical and problem-solving skills specific to the crypto domain.
- Detail-oriented with a high degree of accuracy.
- Effective communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced crypto exchange environment.
Qualifications:
- Bachelor's degree in Finance, Accounting, Economics, Business or a related field.
- Proficiency in English & Mandarin.
- Fresh graduates are encouraged to apply.
- 1–3 years of experience in treasury operations, payment operations, banking, fintech, or crypto platforms is an added advantage but not required.
Our Culture:
At Hata, we strongly advocate for on-site work as our preferred mode of operation, prioritising the benefits of in-person collaboration and communication to promote a productive work environment. We are a forward-thinking and ambitious team that promotes equal opportunities, values diversity, hard work, and thrives on the continuous quest for excellence. If you're looking for a work environment that appreciates hard work, does not tolerate office politics, and rewards deserving employees equally, Hata is the place for you.
