About The Job
The Trust and Safety Analyst plays a key role by responding to and managing any fraud or non-compliant
queries, whilst working closely with stakeholders to ensure our site is protected from malicious behaviour.
The team operates on a rotational shift as part of a five/seven-day roster during business hours.
You might have a background as an Analyst or in a customer focussed role and should have a passion for solving
problems, working with customers, learning about fraud and risk mitigation, and being part of a team that works
collaboratively.
Key Responsibilities
- Your duties will include but are not limited to:
- Liaise with both internal and external stakeholders to resolve customer queries.
- Proactively locate fraudulent and non-compliant advertisements and accounts.
- Analyse and manage events generated by the suite of detection tools.
- Provide continuous improvement recommendations on detection rules.
- Identifying fraud trends, and providing risk mitigation recommendations.
About The Manager/team
Safety team have a profound impact on securing hirers and candidates personal information. We work towards providing a safe environment that cultivates a platform that can be trusted by both hirers and candidates.
The role of the Trust and Safety team is to protect candidates and hirers from fraudulent activity. The team achieve
this by using various tools, processes and resources to identify, remove and mitigate malicious activity. The APAC Trust & Safety team consists of two teams with regional analysts in Asia & ANZ, reporting into their Trust & Safety Lead. The team operates on a rotational shift as part of a seven-day roster during normal business hours.
