Who We Are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Job Summary
We are seeking a Voice & Unified Communications Engineer to support and manage enterprise voice systems. The candidate should have experience in Session Border Controller (Ribbon Sonus), Cisco Call Manager, call routing, and voice recording solutions.
Key Responsibilities
- Manage and support Session Border Controllers (Ribbon Sonus) including routing, configuration, and troubleshooting.
- Administer and maintain Cisco Call Manager (CUCM), including dial plan management and call routing.
- Support Verint Call Recording systems to ensure proper recording and system availability.
- Provide support for Microsoft Teams voice integration (basic level).
- Perform call flow troubleshooting and incident resolution across voice platforms.
- Work closely with internal teams, vendors, and telco providers for issue resolution.
- Support implementation, migration, and upgrade activities for voice systems.
- Maintain proper documentation of system configurations and changes
Required Skills & Qualifications
- Degree in IT, Telecommunications, or related field.
- Experience in enterprise voice / telephony support environment.
- Strong knowledge of:
- Session Border Controller (Ribbon Sonus) routing
- Cisco Call Manager (CUCM)
- Verint Recording systems
- SIP trunking and telco integrations (mandatory)
- Basic knowledge of Microsoft Teams voice integration, including Direct Routing and hybrid telephony environments
- Good understanding of SIP, VoIP, and call routing concepts.
- Strong troubleshooting and analytical skills.
- Nice to Have (Advantage) - Knowledge or experience in Avaya Aura Contact Centre
What We Offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
